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In this video, you will learn some basics around problem solving techniques. We examine problem solving theory, types of problems and steps you can follow to look at solving problems.

This course is exmaple of level 3 course. In this demo, you will be practicing the following:

• Positioning a patient correctly for taking their blood pressure
• Selecting the right cuff size for your patient
• Placing the cuff correctly
• Palpating the radial artery while you inflate the cuff
• Deflating the cuff at the right speed
• Identifying the systolic and diastolic measurements

For new employees, in the first few weeks of a new job there is a lot that a new starter will need to know, which can be quite overwhelming. By creating a tailored induction program for new staff, they may feel more comfortable in their new surroundings and have a better understanding of your business and the expectations of their role going forward.

This course is exmaple of level 1 course. This courses provides first-hand knowledge of WAIDA APX 102 Periphery Grinding Machine. 

This course is exmaple of level 3 course. In this demo, you will be practicing the following:

• Positioning a patient correctly for taking their blood pressure
• Selecting the right cuff size for your patient
• Placing the cuff correctly
• Palpating the radial artery while you inflate the cuff
• Deflating the cuff at the right speed
• Identifying the systolic and diastolic measurements

Course summary

Take this course to learn java.

This is example of SCORM based assesmsnet. SCORM based assessment are created using authoring tools and are highly customisable. We can program behaviour of assessment questions, passing criteria, maintain question pool, decide factor that contribute in results. 

For new employees, in the first few weeks of a new job there is a lot that a new starter will need to know, which can be quite overwhelming. By creating a tailored induction program for new staff, they may feel more comfortable in their new surroundings and have a better understanding of your business and the expectations of their role going forward.

This 10 minute video module explains what is included in abusive behaviour from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of response. 

This 10 minute video provides some tips and techniques to help deal with difficult customers. You will learn about de-escalation techniques, understanding emotions and more ways to manage difficult customers. It is designed as a more advanced training video than a beginner would learn from. 

This 10 minute video explains how you can motivate your teams and coworkers through appreciation. People will have a preferred way of being shown appreciation so it's good to learn what those are. Consider the tips and ideas in this video to help improve the motivation of your colleagues and teams through appreciation.

This 10 minute video outlines 9 criteria to provide award winning emails including professionalism, spelling and grammar and adding value. These criteria are generally defined as good practice and getting them right will help provide an award winning experience for your customers. 

This video help explain some of the key ways to provide excellent service while interacting on social media platforms - particularly Facebook.

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards criteria and are suitable for all centres around the world. The five criteria are: 6.   sales awareness, 7.   call conclusion, 8.   overall attitude, 9.   professionalism, 10. value add.

In this video we look at understanding the meanings of common Māori words, delve into your pepeha, which includes introducing yourself, and familiarizing yourself with Māori place names.

This 10 minute video covers some core leadership basics and is a good refresher for all leaders. You will learn about leadership styles and some useful leadership tips. It also includes some tips on how you can ease into a new leadership role and how to deal with former peers.

This video shares ideas on how you can contribute to a team more effectively. You will learn about different roles and tasks associated with teams. We will look at feedback, contributions and working cooperatively.

This 10 minute video module will help you understand what it takes to be a world class organisation. It focuses on customer expectations, best practice and what sets world class organisations apart from others.

Writing in a professional setting is often known as business writing. It should be clearly written in a purposeful way that is effective so the relevant information is conveyed in a concise manner. Business writing can include reports, client proposals, emails. Memos and other notices. During this video we will look at Audience, planning and purpose, How to write effectively and templates

This 10 minute video module explains the first 5 of 10 principles for coaching for change. The second 5 principles can be found in Part 2. These 10 principles help explain how you can effectively coach to effect change and not just tick the coaching box.

In this video you will learn about collaboration in the workplace, examples of collaboration skills and 5 ways to become a good collaborator

This 10 minute video explains ways to handle complaints effectively and what to include in a complaints handling process.

This 10 minute video discusses some key aspects around coping with redundancy. There are some positive steps that can be taken to take control.

This 10 minute video explains how to improve and encourage creativity and innovation in the workplace. Creativity is coming up with new ideas and innovation is looking for better ways to do existing things

This 10 minute video explains how cultural awareness is important in business and what you can focus on to improve awareness and benefits of cultural diversity. Culture is not just the colour of our skin, it is our upbringing, religion, morals, sexual orientation, choices we make, family and the way we live. It is important that you learn to respect others and try and keep the communication lines open.

Customer retention is a vital to businesses and this video will help you understand key ways to keep customers and handle retention calls when customers are looking at cancelling your service. You will also understand the lifetime value of a customer and discover ways to keep customers longer.

This video looks at ways to win back customers that have stopped using your services and ways to build customer loyalty.

This 10 minute video deals with change and how to deal with it in the workplace. You will learn ways to embrace change and help others with change.

In this 10 minute video you will learn some tips on delegation and some techniques to easily apply in your role. We will also cover the steps and levels of negotiation.

This 10 minute video discusses developing session plans for training. You will learn how to plan for contingencies, using equipment and the flow of sessions.

This 10 minute video contains information on how to deal with various difficult customer types including the non stop talking custmer, angry customers, know-it-all customers and customers with a language barrier. You will learn a number of techniques in dealing with these types of customers.

This 10 minute video explains the difference between diversity, equity and inclusion. It also covers of ways individuals and organisations can improve the way these three areas are incorporated.

This 10 minute video explains what a performance review is, what opportunities you have in a review, how to organize and run a performance review (appraisal) and what to avoid saying.

This video explains how to prepare for and run training sessions effectively. You will learn about barriers to successful training and how to overcome these barriers, how to ensure your participants are engaged, contingency plans and ways to assess the effectiveness of the session

This 10-minute video course explains how you can set up an ergonomic home office. Tips from this video are also valid for a corporate office environment. New evidence suggests new ways to look at health and safety for office-based workers whether at home or in an office building. This video was produced in consultation with Provention.

In this 10 minute video you will learn how to put the customer first and sort out the problem or issue later. We will cover examples to follow, company rules to be aware of, what hold ups do to customers and benefits of understanding and using this principle of putting the customer first.

This video explains how to give effective instructions in the workplace. This is ideal for leaders, supervisors and managers who need to give instructions. It covers basic techniques and things to avoid.

In this video, we explain in detail about handling conflict. We cover off ways to tackle conflict, types of conflict and how you can use conflict effectively in the workplace. Learn how to manage conflict and techniques for delaing with it.

This video outlines some important aspects of health and safety in the workplace including employees' personal responsibilities. You will learn about RSI, hazards and emergency procedures.

This 10 minute video explains leadership styles around situational leadership and the 4 team stages. It gives tips on what to do in each required situation, how to adapt and how to move your team to be a high performing team.

In this 10 minute video, we explain how to improve you influencing skills. You will learn the six laws of influence, seven traits of influential people as well as the difference between persuading, manipulation and negotiating.

This 10 minute video explains the basics of selling including the concepts of uncovering customer needs, handling objections, features and benefits and closing the sale.

This 10 minute video will help you understand the importance of being aware of your business, its mission, vision and values, as well as keeping information current and that there may be things you can and cannot say to customers.

This 10 minute video is all about learning and delivery styles.  This is ideal for anyone who people who traing other staff or for leaders looking for insights into various styles that work in learning and in the working environment.

This 10 minute video explains what Live Chat is and ten criteria you should be consider while providing a live chat service. Concentrating on doing well in these ten criteria will help you be at the top of your game and ensure your customers have a great experience.

10 minute video on how to manage difficult trainees in a training session or presentation. Learn some ways to deal with people who exhibit various difficult behaviours.

This 10 minute video covers various aspects of managing stress including the body's stress response, good and bad stressors, ways to manage stress and the flight or fight response.

Managing your Boss can help improve your working environment and relationships. It's not about manipulating your Boss, it's about establishing a better working relationship with them. The video includes strategies for managing your boss, different manager types and improving communication.

This 10 minute video on mindfulness explain what mindfulness is, meditation techniques and the benefits and tips for mindfulness at work.

positively embrace it in your role. In this video we will delve deeper into the world of AI in the workplace, exploring its impact and discovering how individuals can safeguard their careers in this dynamic era.

This 10 minute video can help with any seasonal flu, outbreak or pandemic fears. It explains what a pandemic is, a brief history of pandemics and five specific things you can do to help yourself and others. In 2020 with a coronavirus outbreak happening, this video can give some comfort and advice to employees and individuals to help calm and take action.

This 10 minute video runs through the areas of personal grooming and hygiene that are important in the working environment.

This 10 minute video looks at formal and informal meetings, planning meetings and agendas, being a good participant, ground rules and minutes and the benefits of following up after meetings.

This video will help you improve your presentation skills. If you have a fear or anxiety over speaking, you will learn some tips to overcome that. You will also learn some key tips to make your presentations more engaging.

In this video, you will learn some basics around problem solving techniques. We examine problem solving theory, types of problems and steps you can follow to look at solving problems.

Psychosocial health encompasses the mental, social, emotional, and spiritual well-being of an individual. This video covers -Basic aspects of psychosocial health, Psychosocial hazards, Healthy Behaviour, how to improve your psychosocial health and What companies can do to help.

In this 10 minute version, we examine the main questioning skills and how to use them for effective conversation control. Open, closed, leading, echoic, rhetorical and clarifying questions are all explained.

This 10 minute video explains some key tips in running successful remote training sessions. These tips can also be used for running remote training and meetings for virtual teams.

In this 10 minute video on Retail Sales, we examine some key concepts to ensure a great customer experience and increase in sales. You will learn about professionalism, acknowledging and greeting customers, selling to customers and helping customers stay informed.

This video explains the processes that you should consider as an organisation that handles service requests. Organisations like local government, councils, central government and private companies which handle requests for service will find this video module useful.

Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan.

This video looks at ways to help reduce staff turnover and disruption as well as ways to retain good talent.

This 10 minute video details the concept of taking initiative, what it is and some ways to take initiative.

In this video module on how to think on your feet, you will learn several concepts on helping to develop the skill of being able to think on your feet effectively as well as ways to combat uncedrtainty.

This 10 minute video explains the measuring you can do for your training including Kirkpatricks 4 levels of evaluation.

This 10 minute video explains what unconscious bias is and ways we can help overcome it.Three sets of short questions and an action plan can help you develop strategies in overcoming unconscious bias. Developed in conjunction with Talentstorm.co.uk.

This 10 minute video explains five areas you can work on to help have a successful working from home (WFH) experience. This video is suitable for both employees and employers for tips and ideas.

This video training module explains the various of types of workplace bullying that can occur. It includes some strategies for handling workplace bullying and preventing workplace bullying. It can help educate your leaders and teams on what is included in workplace bullying.

This one minute video outlines a three step process to help put your feelings of stress in perspective and reduce anxiety.

This 4 step process will help you make objective decisions and reduce associated stress. Especially useful for making decisions objectively.

The 4 Team Stages as introduced by Bruce Tuckman are briefly overviewed in this video.

This 1 minute video shares an easy tip to apply if you are struggling to get started on a task or a project.

This 1 minute video gives a few tis on how to accept praise or a compliment.

This 1 minute video outlines 5 tips on how to improve your active listening skills.

This 1 minute video explains what Agile Scrums are and how they can help your business.

The amygdala hijack is the body's natural stress response system. Learn how this works in order to understand how to better react under stress. We suggest you also watch the 'Stress Response' video for tips on managing the stress response.

Four tips to help you apologise for delays when dealing with customers or colleagues.

Closing the sale is a skill that can be a lot easier than most people think. Often, it's just about asking for the business. There doesn't have to be a lot of pressure or effort involved. In a lot of cases, it's the natural next step in a service or sales conversation. Here we look at a few of the sample phrases you can use.

Demonstrating how assertive behaviour gets better results over passive or aggressive behaviour. This video is actually 1min 29 secs long due to the clips it uses.

Unconscious bias may be triggered by a few things. This video explains ways you can avoid making a decision with unconscious bias.

This one minute video explains a simple process to help our customer have a positive experience even when you share bad news.

Some tips on how to be more assertive. Understanding the difference between passive, aggressive and assertive behavioural styles.

This 1 minute video uses the word Empathy as an acronym to be able to be more likeable using empathetic ways.

In this video, we explain how important it is to be present and focus when talking with a customer or colleague. There are a few things you can do to be present. This is one of the four basic fundamentals of the FISH! Philosophy.

This video explains 5 steps you can take to improve your decision making skills.

We often need to pick ourselves up and recover from low self-esteem or lack of confidence. In this video, we share some tips on how to build self-confidence.

Understanding how to build rapport can provide you with more confidence when talking with customers either on the phone or face to face or indeed in any given situation. It can be hard when you first meet somebody, so this video shows a few key things you can do to build rapport quickly.

At some point you will need to ask for money for something at work and may need to justify the expenditure. Knowing how to put a simple business case together with some promise of a return on investment (ROI) can really help your chances. This video shares some of these key tips.

This 1 minute video gives four tips in dealing with anxiety and getting in control quickly.

This 1 minute video explains how you can positively influence people to change their behaviour rather than doing it aggressively.

Video on how to coach people as individuals. Whether you are a manager or peer coaching, these tips will help you know how to get the most out of coaching people recognising everyone responds in different ways.